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Annual Service Plans
Picarro instruments are built to last. When maintained properly, they will deliver the precise measurements you need for years to come. To help you keep your Picarro analyzers and peripherals functioning properly, we offer a variety of annual service plans to meet your specific needs. For more information, email [email protected] or [email protected].
Commercial Service Plan
The Commercial Service Plan (“CS Plan”) ensures maximum uptime. This annual plan includes a yearly visit from a Picarro-certified technician to perform maintenance, and a complimentary loaner instrument is provided when needed. It also includes a yearly maintenance kit, remote support for diagnostics and repair, software updates, free factory repairs and Field Replaceable Parts that Picarro technical service determines are necessary to restore the functionality of the instrument, and remote training twice per year.
Premium Service Plan
The Premium Service Plan* (“PS Plan”) eliminates unexpected repair costs. This annual plan includes a yearly maintenance kit, remote support for diagnostics and repair, software updates, plus free factory repairs and Field Replaceable Parts that Picarro technical service determines are necessary to restore the functionality of the instrument and that can be replaced by the Customer on-site.
Essential Service Plan
The Essential Plan W3101 is for those who prefer to maintain their instruments themselves. This plan includes a yearly maintenance kit, remote support for diagnostics and repair, software updates, plus discounts on factory repairs and Field Replaceable Parts that the Picarro technical support group determines are necessary to restore the functionality of the instrument and that can be replaced by the customer on-site.
*excluding G5000 series. For the "Premium Service Plan for G5000" information please click here.
Annual Service Plan Comparison
A-la-Carte Services
We also provide a full suite of services that can be purchased in addition to, or separately from, maintenance contracts to make your data collection experience more valuable.
Technical Jumpstart
Picarro Technical Jumpstart is a 4-hour program performed by a Picarro specialist through video conferencing. It assists customers with new system start-up and initial result verification. Technical Jumpstart is an excellent choice for clients new to our Cavity Ring-Down Spectroscopy (CRDS) technology. (Must be used within six months of delivery)
On-Site Installation
On-Site Installation is a 2-day program performed by a Picarro specialist at your location. The program includes: installation of your analyzer; training in methods development and considerations for best operations. On-Site Installation is an excellent choice for customers who require local and customized support. Travel and lodging expenses for the Picarro specialist are included. (Must be used within six months of delivery)
Please contact your regional sales representative or call us at + 1 (408) 962-3900, or email [email protected] or [email protected].