Picarro offers two annual service plans for its G&L2000 series, G4000 series, G5000 series instruments and all peripheral devices purchased from Picarro after August 1, 2016.
|Features||Silver Plus||Gold Plus|
|Remote Diagnostics & Remote Repair||X||X|
|Field Replaceable Units||X||X|
|Factory Repair||10% discount||X|
|Consumables||5% discount||10% discount|
We also provide a full suite of services that can be purchased in addition to, or separately from, maintenance contracts to make your data collection experience more valuable.
Picarro Technical Jumpstart is a 4-hour program performed by a Picarro specialist through video conferencing. It assists customers with new system start-up and initial result verification. Technical Jumpstart is an excellent choice for clients new to our Cavity Ring-Down Spectroscopy (CRDS) technology. (Must be used within six months of delivery)
On-Site Installation is a 2-day program performed by a Picarro specialist at your location. The program includes: installation of your analyzer; training in methods development and considerations for best operations. On-Site Installation is an excellent choice for customers who require local and customized support. Travel and lodging expenses for the Picarro specialist are included. (Must be used within six months of delivery)
Factory Refresh Program
While Picarro analyzers are designed for years of continuous operation, a Picarro maintenance check before your next high profile campaign is always recommended. Senior technicians will replace wear and tear parts, conduct extensive testing, perform a tune-up, and update the instrument software with the latest host version that best fit your system needs (replacement parts due to additional failures and operating system upgrade not included). We run all necessary factory tests to generate a new Certificate of Compliance confirming your system meets or exceeds all original specifications.
This procedure has been specifically designed for customers in countries served by our Picarro Certified Service Partners only. Increase the reliability and performance of your Picarro analyzers by scheduling a Preventive Maintenance Procedure at your facilities based on your preferred schedule. The PMP includes cleaning the system, checking wiring and connections, software updates, and examining and replacing wear components with factory-authorized parts. Keep your equipment running optimally, be prepared for upcoming campaigns.