Environmental Science Service Plans

 

Service Plan Options

10% discount for optical repairs and 20% discount for all other repairs

Feature/Benefit

Essential

Premium

Premium 5000

Commercial

Applicable Instrument Model Series

2000, 4000 series

2000 series

5000 series

2000 series

Field-Replaceable Parts

50% Discount

✔

✔

✔

Factory Service and Repair

10-20% discount*

✔

✔

✔

Remote Diagnostics and Support

✔

✔

✔

✔

Maintenance Support

✔

✔

✔

✔

Software Updates

✔

✔

✔

✔

Picarro Community Access

✔

✔

✔

✔

Yearly Maintenance Kit

✔

✔

✔

✔

Remote Training

✘

✔

✔

✔

On-Site Yearly Preventive Maintenance, Validation

✘

✘

✘

✔

Complimentary Loaner

✘

✘

✘

✔

Technical Jumpstart

A 4-hour program performed by a Picarro specialist through video conferencing. It assists customers with new system start-up and initial result verification. Technical Jumpstart is an excellent choice for clients new to our Cavity Ring-Down Spectroscopy (CRDS) technology.

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On-Site Installation

A 2-day program performed by a Picarro specialist at your location. The program includes: installation of your analyzer; training in methods development and considerations for best operations. An excellent choice for customers who require local and customized support. 

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Health Check

A thorough evaluation and tune-up of your system. Utilizing a remote connection, a Picarro engineer reviews, evaluates, and optimizes the performance of your analyzer's optical, mechanical, electrical, and computer systems. Analyzer host software updated when possible, appropriate, and necessary.

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