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Picarro instruments are built to last. When maintained properly, they will deliver the precise measurements you need for years to come. To help you keep your Picarro analyzers running at their best, we offer a range of annual service plans — and for the vast majority of customers, the Premium Service Plan delivers the best combination of protection, convenience, and value.
Service Plan Options
| Features & Benefits | Basic Support You Can Count On | Most Popular Ideal Support for Greater Confidence | Most Comprehensive Coverage |
|---|---|---|---|
| Picarro Software Updates | ✓ | ✓ | ✓ |
| Annual Maintenance Kit | ✓ | ✓ | ✓ |
| Factory Repair | 5–15% Discount | ✓ | ✓ |
| Field Replaceable Parts | 20% Discount | ✓ | ✓ |
| RMA Shipping Coverage | Outbound Only | ✓ | ✓ |
| Initial Support Response Time | 2 Business Days | 1 Business Day | Same Business Day |
| Support Channels | Email, AI Chat | Phone, Email, AI Chat | Phone, Email, AI Chat |
| Operating System Upgrade | ✕ | ✓ | ✓ |
| Remote Health Check (S2083) | ✕ | ✓ | ✓ |
| Remote Training | ✕ | ✓ | ✓ |
| Yearly On-Site Visit | ✕ | ✕ | ✓ |
| Complimentary Loaner Analyzer | ✕ | ✕ | ✓ |
Restrictions may apply; please review terms and conditions for more details.
Additional Service Plans
Premium Service Plan for PI5000 Analyzers
The Premium-PI5000 Service (PS) Plan provides annual coverage per analyzer for eligible PI5310 and PI5131-i Picarro products. In addition to basic telephone and email support, remote diagnostics, and remote repair support, this plan includes field replaceable parts coverage, a yearly maintenance kit, factory repair, approved RMA shipping, software updates, operating system upgrade support, an annual remote health check, and one annual refresher remote training session, all subject to compatibility, eligibility, customer request, and applicable terms and conditions.
Technical Jumpstart
Technical Jumpstart
A remote onboarding service led by a Picarro specialist to support system start-up and initial result verification. Includes pre-session preparation and a tailored video consultation to build confidence in system operation and data quality. Ideal for users new to Cavity Ring-Down Spectroscopy (CRDS) technology.
On-Site Installation
On-Site Installation
An on-site installation and training program performed by a Picarro specialist at your location. The program includes installation of your analyzer and training in method development, consideration for best operations, demonstration of calibration methods, and preventative maintenance practices.
Health Check
Health Check
A thorough evaluation and tune-up of your system. Utilizing a remote connection, a Picarro engineer reviews, evaluates, and optimizes the performance of your analyzer's optical, mechanical, electrical, and computer systems. Analyzer host software updated when possible, appropriate, and necessary.