Annual Service Plans

Annual Service Plans

Service Plan Options

Picarro instruments are built to last. When maintained properly, they will deliver the precise measurements you need for years to come. To help you keep your Picarro analyzers and peripherals functioning properly, we offer a variety of annual service plans to meet your specific needs. 

The Essential Plan (ES Plan) is for those who prefer to maintain their instruments themselves. This plan includes a yearly maintenance kit, remote support for diagnostics and repair, software updates, plus discounts on factory repairs and Field Replaceable Parts that the Picarro technical support group determines are necessary to restore the functionality of the instrument and that can be replaced by the customer on-site.

*Please note that there is an analyzer age limitation of 7 years to qualify for the ES Plan.

Plan Overview

The Premium Service Plan* (PS Plan) eliminates unexpected repair costs. This annual plan includes a yearly maintenance kit, remote support for diagnostics and repair, software updates, plus free factory repairs and Field Replaceable Parts that Picarro technical service determines are necessary to restore the functionality of the instrument and that can be replaced by the Customer on-site.

*Excluding G5000 series. Please note that there is an analyzer age limitation of 5 years to qualify for the PS Plan.

Plan Overview

The Commercial Service Plan (CS Plan) ensures maximum uptime. This annual plan includes a yearly visit from a Picarro-certified technician to perform maintenance, and a complimentary loaner instrument is provided when needed. It also includes a yearly maintenance kit, remote support for diagnostics and repair, software updates, free factory repairs and Field Replaceable Parts that Picarro technical service determines are necessary to restore the functionality of the instrument, and remote training twice per year.

*Please note that there is an analyzer age limitation of 5 years to qualify for the CS Plan.

Plan Overview

 

The Premium Service Plan (PS Plan) for the G5000 eliminates unexpected repair costs. This annual plan includes remote support for diagnostics and repair, software updates, plus free factory repairs and Field Replaceable Parts that Picarro technical service determines are necessary to restore the functionality of the instrument and that can be replaced by the Customer on-site.

*Please note that there is an analyzer age limitation of 5 years to qualify for the G5000 PS Plan.

Plan Overview

Service Plan Comparison

Download Overview

Training and Installation Options

We also provide a full suite of services that can be purchased in addition to, or separately from, maintenance contracts to make your data collection experience more valuable.

Technical Jumpstart

Picarro Technical Jumpstart is a 4-hour program performed by a Picarro specialist through video conferencing. It assists customers with new system start-up and initial result verification. Technical Jumpstart is an excellent choice for clients new to our Cavity Ring-Down Spectroscopy (CRDS) technology. (Must be used within six months of delivery) 

Technical Jumpstart

On-Site Installation

On-Site Installation is a 2-day program performed by a Picarro specialist at your location. The program includes: installation of your analyzer; training in methods development and considerations for best operations. On-Site Installation is an excellent choice for customers who require local and customized support. Travel and lodging expenses for the Picarro specialist are included. (Must be used within six months of delivery) 

On-Site Installation

Health Check

Health Check Service offers a thorough evaluation and tune-up of your system. Utilizing a remote connection, a Picarro engineer reviews, evaluates, and optimizes the performance of your analyzer's optical, mechanical, electrical, and computer systems. Analyzer host software will be updated when possible, appropriate, and necessary.

The service is intended for the following analyzer series: PI2000, PI5000, SI2000, G2000, L2000, G5000, and G4000

Health Check