In this insightful interview, Tom Dockery, Senior Director of Client Delivery and Support at Picarro, shares his unique viewpoint on client delivery and support. With a depth of experience behind him, Dockery provides an inside look at the challenges, triumphs, and overall journey of his role within the company. He discusses the vision and drivers that steer this pivotal part of the business, providing a comprehensive understanding of what goes on behind the scenes at Picarro.

Throughout the dialogue, listeners gain valuable insights into Dockery's approach to customer service and how this has shaped the company's approach to client delivery and support. He sheds light on the challenges of the territory, sharing anecdotes of problem-solving and innovation that depict a picture of continuous learning and progression.

Moreover, Dockery's inspiring success stories encapsulate the fruit of his and the company's hard work. These narratives punctuate the interview, highlighting the determination that underpins Picarro's operations. As Dockery delves into the world of client delivery and support, listeners are afforded a rare glimpse into an integral part of Picarro's business and the people who drive it forward.

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Highlights

• Managing Successful Delivery [01:20]
• Streamlined Client Onboarding [02:22]
• Common Trends and Themes [05:01]
• The Evolution of Data Collection [07:06]
• Building Client Partnerships [09:34]
• Client Onboarding - What Now? [12:17]
• Measuring Success [16:06]
• Picarro's Key Differentiators [18:44]

Additional Reading and Referenced Material

• PCG Volume 3: Client Program Management & Scaling
• PCG Expert Talks: Tal Centers on the Evolution of the Natural Gas Industry
• Brochure - Your Path to Net Zero
• Picarro Drive Survey “Host” Vehicle Guide