Annual Service Plans

Picarro instruments are built to last. When maintained properly, they will deliver the precise measurements you need for years to come. To help you keep your Picarro analyzers and peripherals functioning properly, we offer a variety of annual service plans to meet your specific needs.

Commercial Service Plan

The Commercial Service Plan W3103 ensures maximum uptime. This plan includes a yearly visit from a Picarro-certified technician to perform maintenance and repairs, and a complimentary loaner instrument is provided when needed. It also includes a yearly maintenance kit, remote support for diagnostics and repair, software updates, free factory repairs and Field Replaceable Parts that the Picarro technical support group determines are necessary to restore the functionality of the instrument, and remote training twice per year.

Premium Service Plan

The Premium Service Plan W3102 eliminates unexpected repair costs. This plan includes a yearly maintenance kit, remote support for diagnostics and repair, software updates, plus free factory repairs and Field Replaceable Parts that the Picarro technical support group determines are necessary to restore the functionality of the instrument and that can be replaced by the customer on-site, and remote training once per year.

Essential Service Plan

The Essential Plan W3101 is for those who prefer to maintain their instruments themselves. This plan includes a yearly maintenance kit, remote support for diagnostics and repair, software updates, plus discounts on factory repairs and Field Replaceable Parts that the Picarro technical support group determines are necessary to restore the functionality of the instrument and that can be replaced by the customer on-site.


Overview of Technical Support Options

Service Packages Matrix


A-la-Carte Services

We also provide a full suite of services that can be purchased in addition to, or separately from, maintenance contracts to make your data collection experience more valuable.

Technical Jumpstart

Picarro Technical Jumpstart is a 4-hour program performed by a Picarro specialist through video conferencing. It assists customers with new system start-up and initial result verification. Technical Jumpstart is an excellent choice for clients new to our Cavity Ring-Down Spectroscopy (CRDS) technology. (Must be used within six months of delivery)

On-Site Installation

On-Site Installation is a 2-day program performed by a Picarro specialist at your location. The program includes: installation of your analyzer; training in methods development and considerations for best operations. On-Site Installation is an excellent choice for customers who require local and customized support. Travel and lodging expenses for the Picarro specialist are included. (Must be used within six months of delivery)

 

Please contact your regional sales representative or call us at + 1 (408) 962-3900, or email [email protected] or [email protected].