Services

Services

Enhance performance and extend the life of your investment with Picarro’s comprehensive service packages and programs. For troubleshooting and best practice sharing, we encourage you to visit the Picarro Community. Should you have any questions on the service options below, or would like to add a service package for your equipment, please contact your account representative or email us at sales@picarro.com.

Service Packages


Gold Package

Gold Package

Protect and maintain the integrity of your instrument with the Gold Service Package. Designed to give you worry-free operation, this service package features unlimited remote repairs, factory repairs and case prioritization. In addition, the package includes help with the start-up of your system and verification of instrument performance in your intended environment.  The Gold Package is available immediately for qualified instruments.

Silver Package

Silver Package

The Silver Service Package is designed to deliver ongoing performance maximization for your device. This service package includes remote repair calls. Should factory repair be required, the package includes discounted parts and labor as needed. 

 

Factory Refresh Program

On-Demand Support

Picarro on-demand support is designed to meet the needs of customers with products not covered under warranty or service plan. Per-incident support is provided for question relating to a specific, discrete issue and may involve several interactions with Picarro Technical Support.  With on-demand support, customers can choose to receive responses either through the email or by phone through a remote-access session where available.  Picarro also offers a complimentary community discussion forum here and product documentation through our support portal here.  

 

 

 

 

Service Programs


Technical Jumpstart

Technical Jumpstart

The Technical Jumpstart service helps you with start-up of your system, verify initial results, and check instrument performance in your application and intended environment. Technical Jumpstart Service can be ordered at any time and is ideally suited for clients new to CRDS.

 

Factory Refresh Program

Factory Refresh Program

In the Factory Refresh program, analyzers are renewed, tested and validated by factory trained technicians to provide you with the highest levels of performance. Factory Refresh is designed for analyzers that have been in service for one year or more.

 

Factory Refresh Program

Health Check

The Health Check Service is a thorough evaluation and tune-up of your analyzer.  Via a remote connection, a Picarro Technical Support Engineer reviews the performance of your analyzer's mechanical and electrical systems, evaluates and optimizes the operating system, and uploads critical software updates.