Enhance performance and extend the life of your investment with Picarro’s comprehensive service packages and programs. For troubleshooting and best practice sharing, we encourage you to visit the Picarro Community. Should you have any questions on the service options below, or would like to add a service package for your equipment, please contact your account representative or email us at firstname.lastname@example.org.
The Technical Jumpstart service helps you with start-up of your system, verify initial results, and check instrument performance in your application and intended environment. Technical Jumpstart Service can be ordered at any time and is ideally suited for clients new to CRDS.
In the Factory Refresh program, analyzers are renewed, tested and validated by factory trained technicians to provide you with the highest levels of performance. Factory Refresh is designed for analyzers that have been in service for one year or more.
The Health Check Service is a thorough evaluation and tune-up of your analyzer. Via a remote connection, a Picarro Technical Support Engineer reviews the performance of your analyzer's mechanical and electrical systems, evaluates and optimizes the operating system, and uploads critical software updates.
Should your device not be covered under a warranty or service package, you can call our service and support team on an as-needed basis for remote diagnostics. With this program, you pay for remote or factory repairs as needed. On-Demand Support will become available on April 1, 2014. Until that time, Picaro will continue to offer free remote diagnostic/repair services. For more information, please contact your account representative or email us at email@example.com.